FAQ

Orders & Shipping

How long does delivery take?
Orders are processed within 1-3 business days. Delivery typically takes 5-10 business days for domestic UK orders, and longer for international orders. Exact estimates are shown at checkout.

Do you ship internationally?
Yes, we ship to a range of international destinations. Shipping costs and times are calculated at checkout based on your address.

How do I track my order?
You'll receive a confirmation email with tracking information as soon as your order ships.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided items are unused and in their original condition. See our Refund Policy for full details.

How do I start a return?
Email us at support@zaelan.shop with your order number and reason for return, and we'll guide you through the process.

My order arrived damaged. What do I do?
Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost.

Products

What materials are your handbags made from?
Each product page lists the specific materials, dimensions, and care details for that item.

Do your bag colors look exactly like the photos?
We do our best to represent colors accurately, but slight variations may occur due to screen display and lighting.

Contact Us

Still have a question? Visit our Contact page or email us at support@zaelan.shop — we usually reply within 1-2 business days.