Refund policy
Refund Policy
Effective Date: August 3, 2026
At Zaelan, we want you to feel confident when shopping with us. If something isn't right with your order, we'll do our best to resolve the issue quickly and fairly.
This Refund Policy explains when a refund may be available, how refunds are processed, and what to expect if you need to return an item.
This policy applies to all purchases made through www.zaelan.shop.
Returning an Item
If you decide that your purchase isn't right for you, you can request a return within 30 days of receiving your order.
To qualify for a refund, the item must:
- Be unused and unworn.
- Be returned in its original condition.
- Include any original packaging, tags, accessories, or other items that came with it.
For full details on how to send an item back, please refer to our Return Policy.
How to Request a Refund
To start the process, simply email our support team at support@zaelan.shop.
Please include:
- Your order number
- Your full name
- The email address used when placing the order
- A brief explanation of why you'd like to return the item
- Photos of the product if it arrived damaged, defective, or if you received the wrong item
Once we receive your request, we'll review it and let you know the next steps as soon as possible.
How Refunds Are Processed
After your returned item arrives, we'll inspect it to make sure it meets our return requirements.
If your refund is approved:
- The refund will be sent to the original payment method used for your purchase.
- We aim to process approved refunds within 10 business days.
- Depending on your bank or payment provider, it may take a little longer before the funds appear in your account.
If you haven't received your refund within 10 business days after we've confirmed it has been processed, please contact us and we'll be happy to look into it for you.
Items That Cannot Be Refunded
Unless required by applicable consumer protection laws, refunds are not available for:
- Gift cards
- Final sale items
- Clearance products marked as non-returnable
- Personalized or custom-made products
- Items that have been damaged through misuse, negligence, or unauthorized alterations after delivery
Damaged, Defective, or Incorrect Orders
We're sorry if your order doesn't arrive in perfect condition.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please send:
- Clear photos of the item
- Photos of the packaging
- Your order number
Once we've reviewed the information, we'll arrange the most appropriate solution, which may include a replacement, a full refund, or another suitable resolution at no additional cost to you.
Please keep the item until our support team has completed the review, as we may need additional information before finalizing your request.
Need Assistance?
If you have any questions about this Refund Policy or need help with a return, our support team is always happy to assist.
Zaelan
Operated by Tech Trove Globel Ltd
Website: www.zaelan.shop
Email: support@zaelan.shop
Phone: +44 7466 614954
Registered Business Address
19 Hillfield Road
Birmingham
England B11 3LH
United Kingdom