Terms of service
Terms of Service
Effective Date: August 3, 2026
Welcome to Zaelan. Thank you for visiting our store.
These Terms of Service explain how our website works and what you can expect when shopping with us. By accessing www.zaelan.shop or placing an order, you agree to these Terms.
Our goal is to provide a secure, transparent, and reliable shopping experience for every customer.
About Our Business
Zaelan is an online handbag store operated by Tech Trove Globel Ltd, a company registered in England and Wales.
Registered Address
19 Hillfield Road
Birmingham
England
B11 3LH
United Kingdom
Email: support@zaelan.shop
Phone: +44 7466 614954
Using Our Website
By using our website, you confirm that you are legally able to make purchases in your country or are using the website with the permission of a parent or guardian.
You agree not to use our website for any unlawful purpose or in any way that could interfere with its normal operation.
Product Information
We carefully prepare every product listing to provide accurate descriptions, dimensions, materials, and images.
Because screen settings and lighting conditions vary, the colour of a product may look slightly different in person.
If we ever discover an error in a product description or price, we will correct it as soon as possible.
Prices
All prices displayed on our website are shown in the selected currency.
From time to time we may update prices, offer promotions, or make changes without prior notice. These changes will never affect an order that has already been confirmed.
Orders
Once you place an order, you will receive an order confirmation by email.
Occasionally, we may need to cancel an order before it is dispatched. This may happen if:
- the product is no longer available;
- payment cannot be verified;
- incorrect pricing was displayed because of a technical error; or
- we reasonably suspect fraudulent activity.
If payment has already been collected, we will issue a full refund using the original payment method.
Payments
Payments are processed securely through trusted payment providers.
Zaelan does not store your complete payment card information on its servers.
Shipping
Orders are normally prepared within the timeframe shown in our Shipping Policy.
Delivery times are estimates and may occasionally vary because of customs clearance, weather conditions, courier delays, or other circumstances beyond our control.
Returns & Refunds
If you are not satisfied with your purchase, you may request a return in accordance with our Return Policy.
Refunds are processed according to our Refund Policy after the returned item has been received and inspected.
We encourage every customer to review these policies before placing an order.
Intellectual Property
All content published on this website, including our logo, branding, photographs, graphics, product descriptions, text, and website design, belongs to Zaelan or is used with appropriate permission.
This content may not be copied, reproduced, distributed, or used for commercial purposes without our written permission.
Website Availability
We work hard to keep our website available at all times.
However, maintenance, technical issues, or circumstances beyond our control may occasionally cause temporary interruptions.
Limitation of Liability
Nothing in these Terms limits any rights you have under applicable consumer protection laws.
To the fullest extent permitted by law, Zaelan will not be responsible for indirect or consequential losses arising from the use of our website or from delays that are outside our reasonable control.
Privacy
Your personal information is handled responsibly and in accordance with our Privacy Policy.
We recommend reviewing our Privacy Policy to understand how your information is collected and used.
Changes to These Terms
As our business grows or legal requirements change, we may occasionally update these Terms of Service.
Whenever changes are made, the latest version will always be available on this page together with the updated effective date.
Contact Us
If you have any questions about these Terms or need assistance with an order, our support team will be happy to help.
Zaelan
Operated by Tech Trove Globel Ltd
19 Hillfield Road
Birmingham
England
B11 3LH
United Kingdom
Email: support@zaelan.shop
Phone: +44 7466 614954