Return Policy

At Zaelan, we want you to love what you ordered. If it's not quite right, here's how returns work.

Return Window

You have 30 days from the date of delivery to return an item for a refund.

Condition Requirements

Returned items must be unused, unworn, and in their original condition, with all original packaging and tags (where applicable) included. Items that show signs of wear, damage, or use will not be accepted.

How to Request a Return

1. Email support@zaelan.shop with your order number and the reason for the return.
2. Our team will confirm your item is eligible and send you return instructions, including the return address.
3. Pack the item securely in its original packaging and send it back using a trackable shipping method.

Who Pays for Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case Zaelan covers the cost.

Processing Time

Once we receive your returned item, please allow 3-5 business days for us to inspect it and confirm approval. Refunds are then issued according to our Refund Policy.

Non-Returnable Items

Items marked as final sale, gift cards, and items damaged through customer misuse are not eligible for return.

Business Information

Zaelan is operated by Tech Trove Globel Ltd
Registered Address: 19 Hillfield Road, Birmingham, England, B11 3LH, United Kingdom
Phone: +44 7466 614954
Email: support@zaelan.shop