Shipping Policy

Effective Date: August 25, 2026

At Zaelan, we aim to provide clear and reliable shipping information so you know what to expect when placing an order with us. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, and other important delivery information.

Shipping Destination

We currently offer shipping to eligible addresses within the United States.

The shipping terms and delivery estimates described in this policy apply to all products available for purchase on Zaelan.

Order Cut-Off Time

Our order cut-off time is 12:00 AM Pacific Time (Los Angeles).

Orders are processed according to our business-day schedule. Orders placed after the applicable cut-off time will begin processing on the next eligible business day.

Order Processing and Handling Time

After your order and payment have been successfully confirmed, we require approximately 1–3 business days to prepare your order for shipment.

Our handling days are:

Monday through Friday

Saturdays, Sundays, and applicable public holidays are not counted as handling business days.

Once your order has been prepared and handed over to the shipping carrier, the transit period begins.

Transit Time

After your order has been shipped, the estimated carrier transit time is:

4–7 business days

Transit days are counted Monday through Friday.

Weekends and applicable public holidays are not included when calculating business-day delivery estimates.

Estimated Total Delivery Time

Our estimated total delivery time for orders shipped within the United States is:

5–10 business days

This estimate consists of:

• Handling time: 1–3 business days

• Transit time: 4–7 business days

• Estimated total: 5–10 business days

Delivery estimates begin based on the order date, applicable order cut-off time, handling schedule, and carrier transit schedule.

Please note that estimated delivery dates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

The shipping amount shown at checkout will apply to your order based on the available shipping service and delivery destination.

You will have an opportunity to review all applicable shipping charges before submitting payment.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email when tracking information is available.

You can use the tracking information provided to follow the progress of your shipment.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name

• Street address

• Apartment or unit number, if applicable

• City

• State

• ZIP code

• Contact information

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to update the address. Once an order has been shipped, we may not be able to change or redirect the delivery address.

Delivery Delays

Although we aim to deliver orders within the estimated 5–10 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Transportation disruptions

• High seasonal shipping volumes

• Public holidays

• Incorrect or incomplete delivery information

• Other unexpected logistics issues

If we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you.

Lost, Missing, or Undelivered Orders

If your tracking information shows an unusual delay or your order has not arrived within the expected delivery timeframe, please contact us.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue and determine the most suitable resolution.

Incorrect or Incomplete Addresses

Zaelan is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

If a package is returned to us because of an incorrect or undeliverable address, please contact our support team so we can review the available options with you.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Zaelan
Operated by Tech Trove Globel Ltd

Website: www.zaelan.shop
Email: support@zaelan.shop
Phone: +44 7466 614954

Registered Business Address:
19 Hillfield Road
Birmingham
England B11 3LH
United Kingdom