Shipping policy

Order Processing

Orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Once your order ships, estimated delivery time depends on your location and the shipping method selected at checkout. Typical delivery windows are 5-10 business days for domestic orders and longer for international orders. Exact shipping costs and estimated delivery times for your address are calculated and shown at checkout before you pay.

Order Tracking

You will receive a confirmation email with tracking information as soon as your order ships, so you can follow your package until it arrives.

Shipping Address

Please double check your shipping address before completing your order. We are not responsible for delays or non-delivery caused by an incorrect address provided at checkout, but we're happy to help resolve any delivery issue — just reach out.

Delays

Occasionally, delivery may be delayed due to customs processing, weather, or carrier disruptions beyond our control. We will do our best to keep you informed if this happens.

Questions

For any shipping questions, contact us at support@zaelan.shop.