Privacy policy

Privacy Policy

Effective Date: August 3, 2026

At Zaelan, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.

By using www.zaelan.shop, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect information that helps us provide our services and complete your purchase.

This may include:

Your name
Email address
Phone number
Billing and shipping addresses
Order details
Payment information (processed securely by our payment providers)
Any information you provide when contacting our customer support team

For your security, Zaelan does not store your complete payment card details.

How We Use Your Information

We use your information to provide a smooth and secure shopping experience.

This includes:

Processing and delivering your orders
Providing order updates and shipping notifications
Responding to customer enquiries and support requests
Processing refunds or returns when applicable
Improving our website, products, and customer experience
Sending promotional emails or special offers if you have chosen to receive them

We only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.

Cookies

Like most online stores, Zaelan uses cookies to improve your browsing experience.

Cookies help us:

Remember the items in your shopping cart
Save your browsing preferences
Improve website performance
Understand how visitors use our website so we can continue improving our services

You can disable cookies through your browser settings if you prefer. Please note that some parts of our website may not function properly if cookies are disabled.

Sharing Your Information

Your privacy is important to us.

We do not sell, rent, or trade your personal information.

We only share your information with trusted service providers when it is necessary to operate our business, including:

Payment processing providers
Shipping and delivery partners
Website and technical service providers

These companies only receive the information needed to perform their services and are expected to protect your information appropriately.

We may also disclose information if required by law or to protect our legal rights.

How Long We Keep Your Information

We keep your personal information only for as long as it is reasonably necessary to:

Complete your orders
Provide customer support
Meet legal, accounting, or tax obligations
Resolve disputes when required

When your information is no longer needed, it is securely deleted or anonymized where appropriate.

Your Rights

Depending on the laws that apply to you, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request that we delete your personal information where legally permitted
Withdraw consent for marketing communications at any time

If you would like to exercise any of these rights, simply contact our support team.

Protecting Your Information

We take reasonable technical and organisational measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

While no online system can guarantee absolute security, we continuously work to keep your information as safe as possible.

Changes to This Privacy Policy

As our business grows or legal requirements change, we may update this Privacy Policy from time to time.

Whenever we make changes, the latest version will always be published on this page together with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, we'd be happy to help.

Zaelan

Operated by Tech Trove Globel Ltd

Website: www.zaelan.shop

Email: support@zaelan.shop

Phone: +44 7466 614954

Registered Business Address

19 Hillfield Road

Birmingham

England B11 3LH

United Kingdom